When you're first starting out with InsiteVR, there are a few things you may run into that might cause you some problems. 

From how to upload your model, to placing 360s, this list will take you through the most common stumbling points faced by newcomers to our application.

1. How to Process your Model for Mobile VR versus Desktop VR

After you upload your model, it will need to process in our server before it’s ready to be viewed in the InsiteVR application. This prepares and optimizes it to be viewed in virtual reality. 

During processing, you’ll have the option to choose if you want us to optimize the model just for desktop VR headsets like the Vive, Oculus, and Windows Mixed Reality, or mobile VR, such as GearVR and Oculus Go, as well. 

If you don't need to view your model with mobile VR, choose the desktop-only option. This will save processing time, and limit the chance processing will fail if your model is too complex for mobile.

2. Why to Choose Basic or Detailed Lighting

If you choose to build a mobile VR version of your model, you will have the processing option to bake the lighting into your model. Doing this will take a significantly longer time to process, and potentially cause processing to fail, especially with larger models.

We recommend that first time model uploads are always built with basic lighting. The first time you upload a model, you will probably notice issues with the way it displays in VR that you wouldn't have seen in a modeling software. You'll need to clean things up and re-upload. Save detailed lighting for a final upload, and make sure you also save at least a few hours to do so.

3. Can I view 360s in VR without a Model?

You will need to upload a model in order to view 360s using a desktop VR headset like the Vive or Rift. However, the model can as simple as a texture-less plane. 

You can link your 360s together so that you only need to place one Hotspot in your model. 

4. Using a GearVR with No Controller or the MOGA Controller

You need to use the new GearVR controller to access the VR Menu, switch locomotion schemes, and make the most of InsiteVR on GearVR. 

You can use the touchpad on the side of the GearVR or a MOGA Bluetooth controller to walk around the model, and that's the limit of their functionality.

5. Why Did My SketchUp Processing Fail?

If your Sketchup model fails to process, try removing all foliage and re-uploading. Some plant objects cause issues with uploading. Especially plants that are placed floating off the main model as background objects. If you want to put foliage in your model, we recommend it is done as a flat "billboard" like this:

6. How to upload an OBJ with Materials and Textures

To upload an OBJ with materials and textures, you need to create a .zip folder with the model, MTL file, and all the textures in a separate folder. 

These should be the only three files in the .zip. Your textures need to be in the texture file. 

7. Placing 360s and Views in VR or with a VR headset plugged in

You currently can only place 360 Hotspots and Views using the desktop application. 

You’ll need to take your headset off and either briefly unplug it, or make sure it’s inactive, in order to have the option to place Hotspots and Views. Windows Mixed Reality headsets have a bad habit of always being active, so you’ll usually need to unplug them.

8. Don't see any 360s to Place in the Model

First, you need to have uploaded 360s to your project itself. Then you'll be able to place them in your model. You upload 360s on the InsiteVR website in the Project Overview:

9. Why don't I Have Sound During a Meeting?

Make sure if you’re using a Vive or GearVR your headphones are plugged in. 

Check the Audio tab in settings on the VR Menu and make sure that the headphones you’re using are the ones active in the application. If you don’t see the headphones you’re using, check your computer audio playback settings and make sure the headphones are enabled there. 

10. Hearing an Echoing Sound or Feedback During a Meeting

Echoes and feedback are usually caused by one member of the meeting not having headphones plugged in and using the built-in speakers of their PC. It can also be caused by having multiple people in one room. 

To fix this, make sure every meeting participant has headphones plugged in. If there are multiple people in the room, they’re as far from each other as possible. Muting participants who aren’t speaking at the moment is an easy way to prevent this as well, and good practice to limit background noise in general.

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